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FAQs / ASK-A-DOC

Do you have a medical question or need a second opinion regarding a medical matter? Stop searching the web for the wrong answers. Get a reliable and personal answer in hours from a US licensed medical practitioner. Ask a question with confidence. We will protect your privacy and keep your information safe.

Pay per visit! No contract or monthly subscriptions.

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Billing & Insurance

Covered by insurance: AlphaCare Inc. is included in the benefits package offered by many health plans and employers. To confirm your coverage, contact us.

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AlphaCare Inc. collaborates with numerous Medicare Advantage and Medicaid managed care programs. However, we do not provide services under Medicare or Medicaid fee for service. To find out more about your benefits and whether you have access to AlphaCare Inc., it is recommended that you reach out to your health insurance provider.

The cost of services at AlphaCare Inc. can vary, depending on the type of visit you require and the details of your health insurance coverage. If you have insurance that covers AlphaCare Inc., you may be able to access medical visits for as low as $0. To determine if AlphaCare Inc. is included in your benefits plan, you can set up an account on their website...More

Refund Policy:

Our consultation fee is non-refundable. However, we may refund if a health care practitioner doesn’t provide you with a treatment plan and eRx doesn’t reach your pharmacy or if you cancel the scheduled video consultation (terms and conditions apply.)

Contact our customer support representative to confirm whether or not you are entitled to the refund.

 

Medicines Aren't Included In Consultation Fee!

We only charge for online medical consultations. All the e-prescriptions are sent to the pharmacies according to the patients preferences. You need to pay the pharmacy to get your medicines.

Pay Per Visit:

There is no contract or monthly subscriptions. Just pay your consultation fee on each visit. You can also submit a consultation form for another person (your friend or family member.)

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