Website is currently undergoing maintenance to improve user experience. Temporary unavailability or limited functionality may occur. We appreciate your patience.

FAQs / ASK-A-DOC

Do you have a medical question or need a second opinion regarding a medical matter? Stop searching the web for the wrong answers. Get a reliable and personal answer in hours from a US licensed medical practitioner. Ask a question with confidence. We will protect your privacy and keep your information safe.

Pay per visit! No contract or monthly subscriptions.

ASK A QUESTION

Search FAQs

Pharmacy

You can get your medicines from the pharmacy within 2-4hours after submitting an electronic consultation form. You can also call your pharmacy to set up the pick up time for your prescription
Yes, you can call your local pharmacy where we sent your prescription as per information you submitted through consultation form and request them to transfer your prescription to the new pharmacy.
It happens rarely, but if your pharmacy cannot refill your prescription because of changing telemedicine laws in your state, then we may issue a complete refund (terms and conditions apply).
All the pharmacies linked to our services usually have all the medicines we prescribe to patients. In case your pharmacy runs short of the medicines you can email us to change the pharmacy or prescribe an alternative treatment plan. It’s highly advisable to call your selected pharmacy and talk to them and if they don’t have your prescription then immediately inform us via email.
Yes, you can update your pharmacy details by sending us an email at provider@alphacareinc.com

Refund Policy:

Our consultation fee is non-refundable. However, we may refund if a health care practitioner doesn’t provide you with a treatment plan and eRx doesn’t reach your pharmacy or if you cancel the scheduled video consultation (terms and conditions apply.)

Contact our customer support representative to confirm whether or not you are entitled to the refund.

 

Medicines Aren't Included In Consultation Fee!

We only charge for online medical consultations. All the e-prescriptions are sent to the pharmacies according to the patients preferences. You need to pay the pharmacy to get your medicines.

Pay Per Visit:

There is no contract or monthly subscriptions. Just pay your consultation fee on each visit. You can also submit a consultation form for another person (your friend or family member.)

Consult Now